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    Sr. Manager, Technical Delivery Lead - Panama City, Panamá - Liberty Latin America Communications, Inc.

    Liberty Latin America Communications, Inc.
    Liberty Latin America Communications, Inc. Panama City, Panamá

    hace 22 horas

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    De jornada completa
    Descripción

    What's The Role?

    Reporting to the Digital Platform Director, the Technical Delivery Lead role is pivotal in orchestrating and driving technical initiatives across our organization and will utilize their extensive digital and technical expertise to drive, support, and track successful delivery and implementation across LLA.

    What You ́ll Do

  • Maintain a clear overview of all ongoing and planned technical initiatives related to app development and e-commerce platforms. This includes ensuring alignment with digital transformation goals and overseeing the implementation of AI-driven solutions where applicable:Understanding of user interface design principles to ensure clear presentation of ongoing and planned initiatives.Familiarity with APIs used in various technical initiatives to ensure smooth integration and communication between systems.Ability to oversee end-to-end solution design, including AI-driven components, to meet technical and business objectives.
  • Mobilize stakeholders and resources, both internally and externally, to facilitate the successful rollout of technical initiatives aligned with digital transformation goals, with the capacity to coordinate resources and stakeholders throughout the rollout of technical initiatives.
  • Contribute to designing and documenting epics, stories, and themes for digital initiatives, with a focus on solution design that meets business requirements.
  • Ensure continuous documentation of architecture, design, and technical stack, incorporating AI capabilities where applicable.
  • Propose solutions to overcome obstacles and maintain momentum in Care, Commerce, and Content areas, aligning with business requirements and digital transformation objectives, and capacity to identify technical solutions that align with business requirements and digital transformation objectives.
  • Collaborate with teams to define and gather relevant KPIs and Metrics based on the understanding of user interactions and behaviors to define relevant metrics.
  • Act as the primary point of contact between stakeholders and delivery & technical teams, ensuring alignment with business objectives and efficient requirement management.
  • Manage necessary paperwork and processes for advancing digital initiatives with the ability to manage documentation and processes throughout the lifecycle of digital initiatives.
  • Facilitate Agile adoption and harmonize Waterfall and Scrum methodologies with the capacity to harmonize Agile methodologies with solution design and implementation processes.
  • Embed quality into delivery processes and mentor team members on Agile principles, AI integration, and solution design best practices, with the capacity to ensure quality in user interface design and implementation processes.
  • Champion our Digital platforms and collaborate across teams to deliver value effectively, leveraging AI for enhanced customer experiences and business outcomes.

    • Preferred education/ qualifications:

  • Bachelor's degree in information technology or equivalent experience.
  • Significant technical-centric job experience (10+ years) can substitute for a formal technical degree.
  • Project Management, Scrum Master, and Agile certifications preferred.
  • MBA is a plus.

    • Specific Knowledge & Experience:

  • Strong knowledge of digital technologies, e-commerce, mobile e-care, and self-service areas, in telecom is a plus, with a focus on AI-driven solutions.
  • Strong technical experience – familiarity with the digital delivery lifecycle, digital technologies, and platforms.
  • Proven expertise in project & portfolio management within complex organizations.
  • Familiarity with Agile principles and architecture in an Agile environment, with experience in business requirement management.
  • Experience in matrixed environments and driving change through influence.
  • People management experience with excellent communication and negotiation skills.
  • Strong written and verbal communication skills, ability to form strong business relationships.
  • Strong Grasp of Digital ways of working and Digitalization Opportunities
  • Proficiency in Agile, DevOps, and digital delivery methodologies, incorporating AI technology for optimized outcomes.
  • Timeliness in all actions, with quality consciousness towards services received and provided.
  • Demonstrates strong ability to work under pressure with multiple competing priorities.
  • Demonstrates the ability to digital capabilities and their impact on customer experience, and the ability to meaningfully articulate for the team.

    • Who We Are

    We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we're growing. We're excited about the future as we strive to unlock opportunities in the region.

    Why join us

    Technology excites us enables us and drives us. We ́re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers ́ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

    Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

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