joanni Velásquez

Customer service, Sales, Problem-Solving Ability to prioritize and multitask. Excellent written, and verbal communication skills. Able to maintain a professional attitude, at all times, particularly when dealing with people in complex situations, and exhibit a strong sense of urgency. Microsoft word, Microsoft PowerPoint, Microsoft excel, SAP, Payroll Management, Petty Cash.

Order Manager Philips

*Releasing sales orders in SAP * PO expedite, orders status, proof of delivery *Invoicing *Revenue *Disputes *Working request through emails *Working on daily reports *Assisting to installations meetings for MRI Systems *Consistently met my short and long-term targets. 

Field Support Specialist Grainger

*Expedite purchase orders, and request for items, quotes submitted by the operations staff, customers, and system generated information to confirm receipt, and delivery of information. *Support and resolve inbound field inquiries related to quotes, PO expedite, orders status, proof of delivery, billing, customer credits, and return goods authorizations. *Maintain and enhance field, and supplier relationships by using quality customer service skills. *Effective time management and organizational skills are required to be able to manage multiple tasks concurrently while still meeting deadlines. *Demonstrate best practices by developing and managing working relationships with company personnel and supplier contacts to ensure an effective flow of product within the supply chain.

Bilingual Administrative Assistant United Nature Inc.

*Handled office administrative assistant duties to assist the manager.(Coordinating appointments, monitor and control the documentation that requires signature of the manager, hotels reservations). *Experience in written documents (professional letters and contracts.) *Paperwork management in public institutions. *Assign the messenger mail (Controlling internal, and external correspondence.) *In charge of placing orders for office supplies and cleaning. *Accounting (Staff management, development of checks, payroll management, registering the payroll in the CSS, accounts payable, and receivable, petty cash). 

Technical Support Agent Sitel 

*Resolve all issues professionally and in a timely manner. *Troubleshooting on internet, telephone, and cable services. 

Hostess HSBC 

*Utilized strong interpersonal and communications skills to serve customers. (On general information as requirements, on how to apply to the benefits that the bank was able to offer.) *Assisting customer on registering on the online banking. 

Customer Service Representative Platinum Care Services 

* Responded to customers requests via telephone, email, and online channels for an online casino. 

Customer Service, and Sales Representative Star Contact 

*Utilized strong interpersonal and communications skills to serve customers. *Taking incoming calls for Sprint as a customer service representative. *Taking incoming calls for sears as customer service and sales representative.

Bachelor degree in English with emphasis on translation, Universidad Latina.