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    Tech Support Agent - Panama, Panamá - Foundever™

    Foundever™
    Foundever™ Panama, Panamá

    hace 1 día

    Default job background
    Descripción

    Job Summary


    Job description: Tech Support Agent

    Language: Advanced English

    Requirement:

    • Research information using available resources and tools to respond to customer inquiries and/or requests.
    • Manage and resolve customer complaints.
    • Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
    • Enter new customer information into the system.
    • Update existing customer information.
    • Identify and escalate priority issues.
    • Route calls to appropriate resources.
    • document call information according to standard operating procedures.

    Benefits:

    • Job stability.
    • Growth opportunities.
    • Medical insurance.
    • Private life insurance.
    • Referral bonus program.
    • Discounts at restaurants, universities, gym membership.

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