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Customer Support Agent
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First Line Support Tech Agent
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Cloud IT Release Management Engineer Sr
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Tech Support Agent - Ciudad de Panamá - Sitel
Descripción
Job SummaryJob description:
Tech Support Agent Language:
Advanced English Requirement:
Research information using available resources and tools to respond to customer inquiries and/or requests. Manage and resolve customer complaints. Provide customers with product and service information. Disclosure of terms of agreement for said products or services. Enter new customer information into the system. Update existing customer information. Identify and escalate priority issues. Route calls to appropriate resources. document call information according to standard operating procedures.
Benefits:
Job stability. Growth opportunities. Medical insurance. Private life insurance. Referral bonus program. Discounts at restaurants, universities, gym membership. About Us