Alfredo Vannucchi

SUNWING AIRLINES /  NEXUS   1 Year ( April 2022 – Abril 2023 )

Representative and Sales Person

*In charge of the logistics of 4 weekly Canadian flights and their arrivals/Departures    ( 640 passengers ) to/from the airport.

*Distribution of the entire passengers to different Hotel Beach Resorts.

*Provide the briefing to the guests at the Beach Resorts around Playa Blanca for general and specific information.

*In charge of the luggage claims process as well as the follow up.

*Customer Service assistance in 6 different resorts at the same time.

*Tour Packages offered to Canadian customers.

*In charge of taking care of any complaints regarding the customer s satisfaction for all resorts such as conditions of the room, amenities, special events, package deal, upgrades , transportation and recreational activities.

CARNIVAL CRUISE LINE   3 Months  2022 (Jan to Mar )

Medical Administrator ( Sunrise Ship )

*Effectively supports medical team with non-clinical administrative tasks.

*Maintains accurate, complete, and timely records including use of online sites and electronic health record systems.

*Assists with reviews of pre-boarding health declarations, crew medical fitness certificates (including during terminal operations).

*Orders/restocks office consumable supplies, including stationery, in a timely manner.

*Accesses and accurately enters patient information into electronic health records, as directed by medical staff.

*Scheduling and coordination of health screening, vaccination programs, and COVID-19 testing.

*Document management – including scanning, photocopying, filing, and electronic or in-person posting and delivery of documents as necessary.

*Participates in administrative support requirements of Contact Tracing in coordination with the medical staff and public health officer.

*Greets patients in a responsive, friendly, and caring manner.

*Registers patients and obtains patient information and billing authorization.

*Schedules appointments and health visits for crew and guests.

*Provides telephone support and refers messages accurately and in a timely manner as    needed.

Operation Manager/Scrum Master                    5 years  ( 2015 Apr – 2020 Aug )

MINOS S.A (Sportsbook Company)

•Enable improvement in team delivery commitments to increase customer satisfaction by creating strategies to improve the conditions of the locations, amenities , special discounts and events increasing 25% more the volume of customers and revenues.

•Direct and manage the daily operations of team members regarding performance , customer service, financial audits, complaints and team development.

•Resolved customer issues and took corrective action in a timely, responsive manner.

•Support HR with recruitment contractors and supporting them  with benefits and compensation  plans for the employees 

•Creating daily, monthly and annual reports for the CEO and stakeholders with timeframes along with supporting the administration department by responding customer s request to improve, to solve or optimize the betting services and prices

In charge of physical and remote meetings with the international team and head quarters at Costa Rica.

In charge of the creation of the entire presentation ( Power Point / Excel ) to show the KPI s , ups and downs of the companies revenue and show short and long term plans to optimize the strategies.

•Ensured customer orders are completed on time and that quality standards are met.

•Managing 17 people and all financial status in every locations.

•In charge of the entire Scrum Structure in the company for 4 years.

Customer Service and Tour Guide                      6 Months ( 2014 Oct – 2015 Mar )

Panamerican Travel Agency

Utilized excellent verbal and written communication skills.

Continuously demonstrated exceptional organizational skills with ability to multi-task.

Responsible for customer service online and with customers at the agency.

Managed big tourism groups as a Tour Guide around Panama.

Promoted the Agency to international partners and national partners.

Concierge and Sales Executive            3 Years 7 months ( 2010 Sept – 2014 Apr )

JW Marriott Panama 

•Demonstrated exceptional team building capability which ultimately lead to maximum financial performance and employee satisfaction.         

•Resolved customer issues and took corrective action in a timely, responsive manner.

•Responsible for customer service such as booking the transportation from/to the hotel as well as booking dinner reservations, recreationactivities, tours around the property.

*In charge of the entire logistic of romantic dinners and special occasion for couples.

*In charge of the entire department of bellboys ( 8 people )

•Managed approximately 8 people, 114 rooms, there are 4 restaurants, 2 pool areas.

•In charge of creating, preparing and executing the entire logistic to receive big corporate groups as well as travel agents, fam trips and business owners to make future deals , events and reservations.

Flight Attendant                                       3 Years 8 Months  (2006 Dic  - 2010 Aug )

Copa Airlines - Panama

*Provided customer service to passengers in accordance with company procedures.

*Assisted customers with special needs, provided meal and drink service while in-flight.

*Handled customer service activities and answered escalated customer issues.

*Ensured safety of passengers during take-offs, landings and emergencies.

*Promoted to Business class department.

Call Center Agent                                                    3 Years  ( 2003 Aug – 2006 Oct )

Star Contact (Telemarketing)

Provide inbound and outbound customer service.

Follow up on the leads regarding short term loans to US citizens.

Offer up-sales to current customers in need of getting new musical item devices.

Follow up on the process of getting the documents done.

CERTIFICATE

Customer service certificate.

LANGUAGE

Spanish and English

EDUCATION

Istmo University      Jan 2001 - Dec 2006

Ave Peru, Panama 

Hotel and Tourism Management Degree.

East Bridgwater High School Jul 1999 - July 2000   

Massachussets, Boston

Senior Year/Exchange Student in Boston MA

Certification / Science Area