Marie fe Fe Garcia Vasquez

Looking for company that embrace the new changes and turn them into an opportunity, with great ethical and integrity values. Where I can contribute with my experiences managing Hotel Operations, revenue,  reservations, front desk with  an excellence in guest service.  Applying my experience to the company projects and contribute to increasing cross sells and revenue levels.  Always striving to learn and grow.  

EXPERIENCES: 

February 2022- to April 2022

General Manager

Rodeway inn East Indiana

Coordinate, plan and organize the correct operation of the hotel, following the quality standards of the franchise.  Follow up on staff performance, included but not limited to hiring and training. Prepare and coordinate all details  with department heads to ensure the compliance goals are carried out within the established deadlines. Monitoring  and control of marketing strategies, revenue and general sales of the hotel and its dependencies. Coordinate and  supervise rooms, reservations, reception. Responsible for increasing revenue rates and percentages of customer  satisfaction.  

October 2021 – February 2022 

General Manager 

Hampton by Hilton Panama 

Coordinate, plan and organize the correct operation of the hotel, following the quality standards of the franchise.  Follow up on staff performance, included but not limited to hiring and training. Prepare and coordinate all details  with department heads to ensure the compliance goals are carried out within the established deadlines. Monitoring  and control of marketing strategies, revenue and general sales of the hotel and its dependencies. Coordinate and  supervise rooms, reservations, reception. Responsible for increasing revenue rates and percentages of customer  satisfaction.

July 2020- September 2021

Survey Agent Outsourcing Marketing Group- Geopoll Division • Panama, Rep. of Panama 

Cold outbound calls for surveys at Geopoll Division for the United Nations Food Program, Central America.  

Feb. 2020 – May 2020 

Manager 

La Conga Hostel • Isla Colon, Bocas del Toro, Rep. of Panama. 

Coordinate Tours, reservations, check outs check inns, cash follow, supervise the correct function of the hostel. Laundry use and customer relations. Creation of standards for the hostel. 

Jun 2019 – January 2020 

Reservations Manager 

Somewhere in Panama Hotel • Isla Colon, Bocas del Toro, Rep of Panama. 

Supervision and tracking of the reservation process, payments. Training personal for front desk on operational system program (CloudBeds), guest relations and hotel standards, payables & Losts. Supervise the entire operation of the hotel.  

Feb 2019 – May 2019 

Administration & Sales 

JamPan Tours • Isla Colon, Bocas del Toro, Rep of Panama. 

Travel agent reservations and Tour sales, RRHH, accounting, general administration and public relations. Manage social media increasing followers up to 700. Management, cash flows, for the tours and the hotel property of the tour company.   

Sept 2018 – Jan 2019 

Social Media  

Destiny Travel • Panama, Rep of Panama. 

Manage all social media activities (Instagram, Facebook), including designing arts for national and international travel packages. 

Jun 2018 – Sept. 2018 

Call Center Agent 

Outsourcing Marketing Group • Panama, Rep of Panama. 

Outbound cold sales calls for a 3 months project with a telecommunication company, making sales to upgrade home plans.  

Nov 2017 – May 2018 

Manager 

Catrina's Margaritas • Coronado, Panamá, Rep. of Panamá. 

Responsible for the opening, decoration, inventory controls and training of the bar area. Design logo, online marketing campaigns and follow up social media (Facebook & Instagram) strategies.   

Feb 2017 – Oct 2017 

Sales 

La Toscana Real • Arraijan, West Panamá, Rep. of Panamá. 

 Coordination of individual and bank fairs, real estate exhibitions, sales and model house. Legal process for delivering houses to the new owners. Annual advertising plan and sales force for the first stage of the project. Sales process until guarantees expire.  (Project 300 houses).  

Jun 2016 – Dic 2016 

Administración & Sales 

Vista Mar Marina. S.A • San Carlos, Panamá, Rep. of Panamá. 

Mega Project of 18 buildings and full services Marina, at San Carlos, Panama. With 206 moorings and full nautical services. Marina Administration includes slips sales, slip reservations, ramp control, fuel docks, control of costs and income, etc. Supervision of all the services the facility offers, controls deadlines on contracts and insurance policies of the boats. 

Jun 2014 – Jun 2016 

Marketing & Sales 

Inversiones Brisas del Sol • Arraijan, West Panamá, Rep. of Panamá. 

Coordination of individual and bank fairs, real estate exhibitions, sales and model house. Annual advertising plan and sales force for the first stage of the project. Sales process until guarantees expire. Project of 400 houses, wish I made the 75% of the total sales for the first stage of 200 houses. Opening and organize the new office at location. 

Feb 2013 – May 2014 

Revenue Manager 

Royal Sonesta Panamá Hotel & Casino • Panamá, Rep. of Panamá. 

Supervision and tracking of the reservation department. Tracking behavior of extranets. (Content, photos, rates), verification of social networks and SEO ranking.  

Market analysis to identifying strategies to follow for the maximization of revenue, increasing the total revenue of the hotel. Continuous contact with the chain and standards to be applied correctly. Programming and loading rates in Sabre, as reflected in the GDS, IDS and OTAS correctly, ensure parity tariff charges on the Web.  

Dic 2011 – Jan 2014 

Sales & Opening Markets 

DeAndrade Contract • Panamá, Rep. of Panamá. 

Opening the market for 3- and 4-star hotels, potential customers for the company dedicated to the distribution of international hotel food & beverage lines, white linen and custom carpets for the industrial sector. Creating a customer base with sales tracking and management support.   

Dic 2009 – Nov 2011 

Translator & Interpreter 

Chile Radiata Ltda. • Metropolitan area, Santiago, Rep of Chile. 

Correspondence and e-mail translation between both companies. Interpret ECG (Electric Company of Ghana), engineers, with Chilean companies. Interpreting ECG engineers, inspections of manufacturing plants.   

Ski Seasons from 2005 –2008 

Shop & transfer coordinator 

Ski Total Chile Ltda.  • Metropolitan area, Santiago, Rep of Chile. 

Shop and tourist transport Coordinator to all ski center near Metropolitan Santigo. (La Parva, Farrellones, Valle Neva, El Colorado, Portilllo). 

Bird Watching Seasons 2004 

Assistant General Manager 

Canopy Tower Hotel • Gamboa, Panamá, Rep. of Panamá. 

Live on location position, Check inns, Check outs, all administrative details. Keeping track of housekeeping, kitchen and guest especial requests, ambassador of the hotel in name of the owner. Number #1 Bird Watching Hotel of the world.  

Sept. 2001 – Jan 2004 

Front Desk Manager 

Best Western Puerto Viejo Hotel & Marina • La Guira, Venezuela 

Hiring and training of new employees for correct use of the systems, guest services, professional way to answers calls, helping them improve their English. Occupancy reports, arrivals, check ins, check out, etc. Overbooking controls. Coordinates rooms for fishing tournaments and events at the hotel. Best Western claims and reservations control.  

Nov.  1999 – March 2000 

Front Desk Agent 

Hotel DeVille • Panamá, Rep. of Panamá. 

Invite by the general manager to be part of the opening of one of the firsts boutiques hotels at Panama City, as a front desk agent, participate in trainings, rooms decorations and furniture, concierge activities and manage relations with stakeholders  

Dic. 1998 – Nov. 1999 

Front Desk Agent 

Caesar Park Hotel & Casino Panama • Panamá, Rep. of Panamá. 

Front desk activities, cashier, check inn, check outs, welcome guests, house accounts, paid outs, etc. all the front desk activities. 

EDUCATIÓN: 

Certified COVID-19 Precautions for Hotels, American Hotels & Lodging Association, (2021) 

Diplomat Revenue Management & Hotel Marketing, Florida Universitaria, (2013)  

Bachelor of Hotel Management and Tourism, Interamericana de Turismo (1995-1997) Not Finish. 

Bachelor in Letters & Science, Psycho- Pedagogical Institute (1992) 

Certified Guest Service Professional, American Hotels & Lodging Association, (2013) 

Spirit of Hospitality, Golden Service (GHL & AHLA), (2013)  

Starwood Loyalty Programs (2002) 

Best Western Claims processing (2002) 

Starwood Customer Service Program. (2002) 

Tourist information (IPAT). (1996) 

International Tourism Congress. Cali, Colombia (1995) 

Exchange Student program, Aurora Middle School, Indiana. (1988)