Enzo Arenas

Bilingual, multidisciplinary, and highly motivated professional and leader with expertise in areas such as IT Services, Contact Center, Help Desk Management, Customer Experience and Services, IT Management, Technical Support, Academics.

Strong constant-improvement orientation, fast learner, results-driven, customer-focused, problem solver, with high ethical and quality standards. Specific experience in multinational technology companies and academics.

I like to learn and solve problems even if outside of my field of expertise and if I cannot solve it, I make sure I know who can. I am a very curious person by nature and have no problems asking all kinds of questions in order to determine the most effective course of action on any situation or the idea behind any process or project that is not clear.

-IT Manager IT, Sofitel Legend Casco Viejo.

-Tech Support Supervisor, PRIVIVIENDA.

-Business Systems Analyst and Tech Support, AXA.

-Senior Business Systems Analyst and Tech support Supervisor, THE BANK OF NOVA SCOTIA.

-ACS Senior Technical Support, DELL.

-Diplomado en PMP, Universidad Latina de Panama.

-Telematic Engineering, Universidad Latina de Panama.

-ITIL Foundation v3., NEW HORIZONS.

-PED Encrypting Management, VISA.

-ATH Siscard Card Security Management, MASTER CARD.