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    Tech Support Agent - Panama City, Panamá - Sitel

    Sitel
    Sitel Panama City, Panamá

    hace 4 días

    Default job background
    Descripción

    Job Summary

    Job description: Tech Support Agent

    Language: Advanced English

    Requirement:

  • Research information using available resources and tools to respond to customer inquiries and/or requests.
  • Manage and resolve customer complaints.
  • Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
  • Enter new customer information into the system.
  • Update existing customer information.
  • Identify and escalate priority issues.
  • Route calls to appropriate resources.
  • document call information according to standard operating procedures.

    • Benefits:

  • Job stability.
  • Growth opportunities.
  • Medical insurance.
  • Private life insurance.
  • Referral bonus program.
  • Discounts at restaurants, universities, gym membership.

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