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    Experience Leader - Panama, Panamá - Selina

    Selina
    Selina Panama, Panamá

    Encontrado en: Talent PA S2 - hace 2 días

    Selina background
    A tiempo parcial
    Descripción

    Description

    Who we are
    Our Mission is to inspire authentic and meaningful connections.
    Selina was born out of a desire to celebrate the nomadic lifestyle: to
    experience our planet's most beautiful places, to build community, to
    engage with locals and fellow travelers, to work and enjoy new adventures.
    What the role is
    The Experience Leader will be our #1 fan Is the heart and soul of Selina,
    leading the Experiences at the unit level by bringing the location's concept
    to life, ensuring we deliver memorable experiences to our guests, visitors,
    and staff aligned with our brand and mission.
    This role will be successfully executed by managing all the content,
    programming design and execution at the location working hand in hand
    with internal and external parties, managing the required support from
    other departments' staff and in close relation with the Cluster Experience
    Manager.
    The Experience Leader will work part time in a Front of the House role
    including but not limited to reception and tour desk.
    The key to excelling in this role is to have a social personality, enjoy
    interacting with people from around the world on a daily basis, be
    well-organized, have great time management skills, strategic creativity and
    critical observation skills.

    Responsibilities

    What you will be doing
    ● To be Selina's #1 Fan: Connect with guests and make sure to
    promote all experiences. Transmit knowledge, passion, emotion,
    energy and motivation to the location team.
    ● Weekly and monthly activities, programming, planning and
    execution, with guidance of the Cluster Experience Manager.
    ● Owner of Whatsapp Location Guest Chat. In charge of keeping it
    alive and a place to connect.
    ● Owner of Whatsapp direct communication with guests.
    ● Heart of guest experience: Engage with customers involving the
    entire team throughout your shift (especially be present during
    check in and check out hours in order to receive feedback from
    guests).
    ● Implement the Welcome Drink. Daily gathering for new check-ins in
    order to connect between travelers.
    ● Daily Property Walk and following the Experience Checklist at least
    twice a week.
    ● Continuously Communicate & Follow Up on experience objectives
    and Destination Index metrics action plans with the support of the
    Cluster Experience Manager and the Cluster General Manager.
    ● Compliance on music (Soundtrack). Properly running the official
    Selina playlist, controlling the right volume and music selected
    throughout the day.
    ● Own the physical communication on location (brand & marketing
    guidelines) in its proper implementation and constant update.
    (print & place)
    ● Support content creation for social media at location level.
    ● Provide team leadership, mentorship and supervision to
    location-based staff for Experience metrics success.
    ● Tell guests and visitors about our tours and transportation. Share
    the characteristics of these unique experiences that will help them
    create unforgettable memories.
    ● Promote the sale of Cowork, Retail, T&T, Surf, Spa and wellness
    during their shift and communicate to the rest of the team their
    individual daily and weekly targets, and be the engine that moves
    them to achieve their targets (hence the importance of the profile).
    ● Support management of local community relations.
    ● Coordinate residency & Exchange program at the location, receiving
    content creators and supporting them on getting the best
    images/photos/experiences that the location has to offer.
    ● Replying to all online guest reviews and feedback in a timely and
    informative manner.
    ● Be the point of contact for Local community contributors (Location
    Experience Board) when on site.

    Requirements (language,
    years of experience, the
    area of experience, specific
    knowledge)

    What you need for the role
    ● Must speak English and the local language of the country of
    application.
    ● Previous experience in hotels, restaurants and managing on site
    activities. Experience working with lifestyle brands and marketing of
    events is an advantage.
    ● Knowledge of PMS systems is an advantage.
    ● Certification in any wellness related teaching (Yoga, Meditation,
    personal training, etc) is an advantage.
    ● Certification in any art/music/cultural teaching is an advantage.
    ● Experience with PR, brand management, event production, retail,
    design, and festivals is an advantage.
    ● Grassroots experience working in multicultural environments with
    a diverse group of local and global stakeholders.
    ● Experience in managing community relations.
    ● Microsoft Office and Google G-Suite proficiency.
    ● Knowledge and sensitivity of local culture.
    ● Social, energetic & fun spirited personality.
    ● Time management skills.
    ● Creativity.
    ● Ability to network and negotiate.
    ● Experience in group facilitation.

    Benefits

    What can you expect
    ● Competitive salary
    ● No dress code
    ● Pet-friendly (as long as your pet is friendly)
    ● Multiple online training opportunities
    ● Cultural events and wellness activities at Locations. Volunteering
    with Selina Gives Back; because sharing is caring
    ● Huge Selina experience discounts on your stay, food & fun for
    you AND your friends & family (you can expect to become even
    more popular among your friends)
    ● Have your birthday off
    ● Amazing referral program with cash and global holiday packages;
    we know you hang out with other great people
    ● Extra country-specific benefits; we can tell you more during the
    application process.

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