Client Support Tier 2 - Panama City, Panamá - Fiserv

    Fiserv
    Fiserv Panama City, Panamá

    hace 2 semanas

    Fiserv background
    Descripción

    You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

    Responsibilities

    Requisition ID R Date posted 04/26/2024 End Date 04/28/2024 City Panama State/Region Panamá Country Panama Location Type Onsite

    Calling all innovators – find your future at Fiserv.

    We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

    Job Title

    Client Support Tier 2 - Professional II

    Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch technical support analyst can easily identify and solve technical issues on-site and via remote access.

    Main Responsibilities

  • Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data.
  • Defines and/or resolves moderately complex customer problems within the designated product lines.
  • Has full product service issue accountability, including incident reports, communication center notification, Service Point work item records, adhering to client service level agreements,
  • Monitoring liability issues and escalation to management when appropriate.
  • Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.
  • Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing.
  • Adheres to established policy and procedures

    • Requirements

  • Degree on Business administration, Industrial Engineering or System Engineering
  • Advanced English
  • 3 Years' experience on similar Job fields
  • Experience on: Banking Technology, Fintech and Payment methods.
  • Functional technical knowlege
  • PLUS: Knowledgeable about ITIL
  • PLUS: knowledgeable about VisonPlus
  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

    • What you should know about us:

    Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune magazine's "World's Most Admired CompaniesTM" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

    Our commitment to Diversity and Inclusion:

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