Contact Center Planner - Ciudad de Panama, Panamá - Philips

Descripción

Job Title

Job Description

Job title:

Contact Center Planner Intern

You are responsible for

• Manage the Engineer agenda to deliver services to Philips customers
• Schedule the programmed services (Preventive Maintenance, Field Change Orders, New Systems Installation and Knowledge Applications) according to the Customer Service Contracts and New Projects
• Coordinate corrective maintenance between Customers and Field Service Engineers, considering the Training Compliance, Travel Time and Supply Chain timeframes
• New installations of brand new equipment for Hospitals.
• Make long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand
• Create a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.
• Receive, monitor, develop and dispatch service orders for service engineers and resources
• Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
• Create, communicate and confirm customer maintenance plan(s) for preventive maintenance aligned with contract and maintenance requirements
• Forecast, plan, analyze and monitor service execution for workforce utilization and preventive maintenance

You are part of

The Center of Excellence team located in the Panama City, Panama responsible of the Latam operation.

To succeed in this role, you should have the following skills and experience

• Currently studying Biomedicine career
• Intermediate English (written and spoken) (preferable)
• Excel - Advanced – required
• Strong communication, problem solving and negotiation skills
• Previous experience in Customer Service (preferable)

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.