Trabajos
>
Panamá

    Supervisor, HR Service Delivery - Panama, Panamá - Grainger Businesses

    Grainger Businesses
    Grainger Businesses Panama, Panamá

    hace 5 días

    Default job background
    Descripción

    Work Location Type: Hybrid

    As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

    Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

    Position Description

    The HR Service Delivery Supervisor is responsible for supervising the daily operations of the HR Service team. This role drives performance around hire to retire first point of contact with a focus on compliance, driving operational efficiencies and technology enablement. This supervisor also creates and promotes an environment where team members are empowered, engaged and committed to the success of the company, delivering high quality customer service. Serves as a lead resource for team members for questions, escalations, and development. Identifies ways to scale operations and continuously improve processes through the use of quality and accuracy measures.

    Desired outcomes that this role would be responsible for driving would be:
    -Decreased variation in processes
    -Increased standardization and accountability across the HRSD function
    - Support process excellence and quality execution
    -Inclusion (in partnership with HR COEs/ HRIS/ Payroll / Employment Practice & Compliance function)
    -Improved onboarding and retention for all HRSD team members and contractors
    -Improved team member engagement (to support internal mobility)

    Job supervises a team, has authority to hire and performance manage the team.
    Job leads/supervises/manages 6-10 team members

    -Supervises the day to day activities of a team of non-exempt team members and contractors
    -Supports the workforce management plan to meet our team member needs
    -Drives key operational metrics in the areas of customer satisfaction, service level agreements, development, and operational improvements.
    -Monitors quality (inclusive of phone interactions) of team performance and provides appropriate feedback to achieve desired service levels
    -Supports continuous improvement initiatives to increase productivity and streamline processes
    -Facilitates resolution of escalated team member concerns
    -Responsible for team member/contractor selection, onboarding, performance and development
    -Develop, measure, and report on key performance indicators
    -Drive engagement and motivate team members
    -Responsible for team member escalations, and identifying trends for service improvements

    Position Requirements:

    -Bachelor's degree preferred
    -Minimum 3 years of HR, Customer Service or Operations
    -1 year of leadership experience preferred
    -Strong competence with the use Microsoft Office, voice software applications, and other SAP products
    -Ability to influence team members to achieve individual and team objectives
    -Strong consulting skills, influencer and coach
    -Problem solving and systemic thinking skills- critical analytics/ diagnosis/ prioritization skills
    -Strong decision making skills and judgment to drive the right impact
    -Ability to relate to people at all levels and build trusted relationships
    -Exceptional customer service skills while managing multiple priorities
    -Strong process orientation
    -Demonstrates intellectual curiosity and learning agility
    -Strong written and verbal communication skills.

    -Demonstrated ability to prioritize tasks in an interrupt and deadline driven atmosphere high ethics and integrity - does the right thing for the business and our team members
    -Ability to facilitate training on processes, procedures, compliance and product knowledge

    Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

  • Dell Empleos

    Service Delivery Engineer 2

    hace 1 semana

    Dell Empleos Panama, Panamá

    Service Delivery EngineerDell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and ...

  • Dell Technologies

    Service Delivery Engineer 2

    hace 1 semana

    Dell Technologies Panamá

    Service Delivery Engineer · Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges ...

  • Grainger Businesses

    Supervisor, HR Service Delivery

    hace 1 semana

    Grainger Businesses Panamá

    **Work Location Type**: Hybrid As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and de ...

  • default

    Supervisor, HR Service Delivery

    hace 1 semana

    default Panama, Panamá

    **Work Location Type**:Hybrid** · As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and ...

  • Workana

    Maracas Divertidas

    hace 1 semana

    Workana Panamá

    About this project admin-support / customer-support Open Maracas, con colores y diseos divertidos, para que sea el logo de una marca de ropa de nios, es un diseo muy distintivo de la marca. Project overview Este proyecto es sencillo ya que el diseo y los colores de neutros, y a l ...

  • Workana

    Asistente Virtual

    hace 1 semana

    Workana Panama, Panamá A tiempo parcial

    Tambinestamos enfocados en parejas que no pueden tener hijos, a cumplir su sueo a travs deprogramas individuales con metodologas probadas y con altas tasas de xito en un mximo de 4meses de aplicacin. Todo Online. Slo si encajas con nuestra personalidad, valores y te gusta elproye ...

  • Workana

    Buscamos Asistente de Casting

    hace 1 semana

    Workana Panama, Panamá

    About this project sales-marketing / others Open Buscamos un asistente de casting online, preferiblemente si vive en Argentina. Debe conocer los procesos de un casting, dominar los trminos de call back, prueba de vestuario, derechos de imagen, organizar proyectos audiovisuales, e ...

  • Inchcape

    Supervisor de Taller

    hace 20 horas

    Inchcape Panamá

    As a member of the Inchcape team, you will play a key part in the success of our hugely diverse global business. We are team of over 14,500 colleagues across more than 40 countries make up the global Inchcape team. We are always searching for talented and passionate people, with ...

  • Workana

    Asistente de Casting Online

    hace 1 semana

    Workana Panamá

    About this project admin-support / virtual-assistant-1 Open Buscamos a persona que sea muy ordenada y sea muy precavida con los detalles. Ya que para el trabajo que buscamos es trabajar con talentos artsticos como modelos, actores, cantantes e influencers. - Buscar talentos para ...

  • Sophos Solutions

    Business Analyst Project Manager Ti CRM

    hace 3 días

    Sophos Solutions Panama, Panamá

    Solidez financiera, estabilidad laboral, crecimiento profesional y multiculturalidad; somos una empresa con presencia a nível mundial desde Latam USA e india nos especializamos en soluciones de software core banking, socios de Mambu, Oracle, Fiserv, Oracle, Microsoft o AWS; busca ...

  • cinfo

    Human Resources Analyst

    hace 1 semana

    cinfo Panama, Panamá

    COMPANY PRESENTATION · **UNFPA Supports**: · - Reproductive health care for women and youth in more than 150 countries - which are home to more than 80 per cent of the world's population · - The health of pregnant women, especially the 1 million who face life-threatening complica ...

  • Grainger Panama Services

    Billing Specialist

    hace 1 semana

    Grainger Panama Services Panama, Panamá

    The Billing Specialist is responsible for providing effective customer service related to invoice copies, Proof of Deliveries, Web Billing. They are also responsible for responding to various requests from our customers related to paying their invoices or any other billing relate ...

  • Cvs Health

    Delivery Driver Lead

    hace 1 semana

    Cvs Health Panama, Panamá

    Job DescriptionThe Delivery Driver Lead is responsible for the quality and efficiency of the delivery drivers and their operations. In this high impact role, you will serve as a liaison between long term care facilities and delivery staff. You will train all transport personnel.I ...

  • Apm Terminals

    Ocean Fulfilment Lead

    hace 3 días

    Apm Terminals Panama, Panamá

    Own (Plan and manage) all aspects related to Customers promises and assets in a specific service scope, including container flows (empty and laden) and vessel scheduling activitiesOwn and ensure that we deliver the product and promise we sold to our customers?Own the overall util ...

  • Apm Terminals

    Carpac Feeder Capacity Operator

    hace 3 días

    Apm Terminals Panama, Panamá

    Capacity Management in CARPAC Latin America Feeder Network, including Feeder Owned and Foreign Feeders.Allocation ManagementSet and optimize short term Capacity in our Feedering Network Maximize Utilization on a Vessel Level, ensuring that both Laden and Empty Containers in and o ...

  • Greystar

    Concierge - Jardine

    hace 1 semana

    Greystar Panama, Panamá

    Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources.JOB DESCRIPTIONGreets prospects and residents as they enter the office/leasing area, and ensure the comforts ...

  • Survitec Group Limited

    Frs Administrator

    hace 3 días

    Survitec Group Limited Panamá

    **Vacancy Title**: FRS Administrator** · **Vacancy Location**:Panama** · **Engagement Type**: Full-Time; Permanent (Monday - Saturday)** · **Your Company** · Survitec are the world's largest survival technology provider. For over 166 years, we have been protecting lives in the ai ...

  • C&W Networks

    Sr. Manager, Ecommerce Platform Delivery

    hace 20 horas

    C&W Networks Panama, Panamá

    What's The Role? Reporting to the Digital Platform Lead and leading, organizing, driving, and delivering on Technical Initiatives across the LLA, N+4 role is at the heart of our Digital Delivery process. The Technical Delivery Lead will use their extensive digital and technical e ...

  • The Search Group

    Client Services Manager: Due Diligence

    hace 2 días

    The Search Group Panama, Panamá

    The Search Group is a Risk and Research consultancy firm with a global footprint, and an enhanced presence in both Europe and East Asia. Our global clients rely upon us for due diligence, business intelligence, and specialist research products. We are also available to assist cli ...

  • The Estée Lauder Companies

    Gpo Procure to Pay

    hace 2 días

    The Estée Lauder Companies Panamá

    **About Estee Lauder Companies** · ELC (Estee Lauder Companies) is a global leader in prestige beauty that delights consumers with transformative products and experiences, inspiring them to express their individual beauty. They are the only company focused solely on prestige make ...