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    Order Management Specialist - Ciudad de Panama, Panamá - Philips

    Philips
    Philips Ciudad de Panama, Panamá

    Encontrado en: beBee S2 PA - hace 5 días

    Philips background
    De jornada completa
    Descripción

    Job Title

    Order Management Specialist

    Job Description

    Job Summary

    As a Order Management Specialist you will be responsible for processing order processing and factory order management in order to have confirm delivery date from factory


    Your role:

    • Order integrity and timely communication with internal and external customers to resolve any order date alignment issues.
    • Ensures that a customer order detail changes, per the Project Manager, are updated timely in our Project management and ERP systems.
    • Review factory confirmed delivery dates compared to requested delivery date from the project manager and take proper action to align the dates as closely as possible.
    • Tracks order shipments to ensure on time and complete deliveries through the Merge Center and to customer sites using various logistical databases and transportation carrier websites. Expedite delivery where applicable.
    • Acts as liaison between all functions for the entire life of the order. From order intake to invoice creation; resolving Sales Order processing issues through material delivery
    • Validates and processes Defect on Arrival (DEFOA) and Return Order requests to meet departmental turnaround times.
    • Escalates issues appropriately and promptly to ensure optimum customer satisfaction.
    • Ensures established processes are followed and adjusted when more efficient ways of working are brought forth. Actively participate in Philips Lean culture to help drive efficiencies.
    • Completes all required and/or assigned training courses within established departmental time frames.
    • Complies with Quality Standards and Philips' standards of business conduct.
    • Effectively sets priorities in order to meet workload deadlines, commitments and all applicable established departmental goals. Other duties and requirements as required

    You're the right fit if:

    • Bachelor's degree in logistics, Supply chain or similar academic background
    • +2 years of Supply Chain, logistics, and order entry or a valid mix of experience and academic background.
    • Advanced English
    • You are willing to work overtime, based on business &/or departmental needs.


    About Philips
    We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

    • Learn more about our business.

    • Discover our rich and exciting history.

    • Learn more about our purpose.

    If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

    #LI-PH1

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