Lorenzo Gonzalez

Panamanian raised in USA, graduated from college and willing to work at any time full time 

NARS Panama 

            Account receivable specialist November 2008 until April 2013

Working in CHASE Bank in the mortgage department 

Main responsibility, assist all end users across the United State of America to retain their mortgage.  Offering solutions to brink their account to current with the different types of programs that the company offers.

Applying misapplied payments using Oracle

Using Excel to keep track of each account touched 

Managing Oracle to obtain customer information and also run reports to meet client criteria for KPI’s.

Use a raw data to maintain deliverables quarterly for performance.

Interacting with different departments for better results.

Worked under pressure and as a team member.

DELL Panama 

Help Desk Senior Analyst May 2013 until September 2018 

Main responsibilities were providing an II level IT support. 

NTTDATA Service

Senior Analyst September 2018 until July 2022

Second level support installing and uninstalling software’s in different environments Virtual and local machine, troubleshooting all MS Office 365, Excel, Power Point, Outlook, Skype for 

Business, One note Teams and others

Troubleshooting WAN, LAN, wireless LAN (WLAN), DNS, or DHCP issues 

Oracle Warehouse deploying business and intelligence applications in mobile devise.

College degreed 

Calhoun community college 2005