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  • Customer Service - Colón, Provincia de Colón - ZIM Integrated Shipping Services

    ZIM Integrated Shipping Services
    ZIM Integrated Shipping Services Colón, Provincia de Colón

    hace 2 meses

    Descripción

    Position Summary:

    Under the direction of the Operations Manager, Customer Service and Operations specialist is responsible for day-to-day site Operations. Planning of inbound and outbound volume and customer communication activities. This role includes ensuring compliance with international trade and customs regulations, managing logistics processes for multiple modes of transport, and building client relationships.

    As part of the KLC PANAMA team, associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies

    Duties and Responsibilities:

    • Complies with terms outlined in client instructions and agreements. Follows standard operating procedures relating to documentation controls, cargo release and invoicing.
    • Build and maintain strong relationships with clients, freight carriers, airlines, co loaders agents and suppliers.
    • Resolve operational challenges and maintain open communication with all stakeholders.
    • Drives company Continuous Improvement efforts and provides ideas and suggestions for more efficient operations and on-going cost savings measures.
    • Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assesses priorities based on time sensitivity and available resources.
    • Ensures MAGAYA process and system is followed
    • Ensure all customer requests and queries are handled within 24 hours of receipt.
    • Ensure the weekly analysis of containers / LCL and Airfreight and monthly report in absence of Operations Manager.
    • Focus and secure operations is handles within budget and customer expectations avoiding extra costs such as demurrage , late gate etc .
    • Continuously update digital channels, website and social networks
    • Work with both telephone and in-person care protocols
    • Measure the results and evaluate whether they have been effective
    • Customer service is a key component for the success and profitability of a logistics company.
    • Good customer service increases customer trust and loyalty
    • Pre alert on time and ensure that the documentation is as complete as possible for cargo releases.
    • Avoid delays in sending invoices to customers, as they depend on them for customs clearance.

    Requirements:

    • Bachelor's degree in Logistics, Supply Chain Management, or a related field - Preferred
    • Proven experience in export, import, and airfreight operations.
    • Strong knowledge of international trade laws, customs procedures, and airfreight handling.
    • Exceptional organizational and analytical skills.
    • Proficiency in logistics software and tools such as Magaya
    • Fluent in English and Spanish (Fluency in English is 100% mandatory)
    • Proven ability to think independently and handle multiple projects through to completion
    • Ability to work under pressure and multi-tasking
    • Excellent communication and relationship building skills

    Function:

    Countries & Business Development


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