Massiel Anette Roa

Quick to absorbed new information, problem solving, desire to better myself and move forward on career path.

Organized and motivated employee able to apply time management and organizational skills in various environments. 

Experience in social media management.

Experience in development and implementation in brand image. 

Interior design for an institutional office.

2022 - Present 

Emergent Cold Latam – Executive Management Assistant 

Efficiently manage and organize executives' calendars, scheduling meetings, appointments, and travel arrangements.

Coordinate and prioritize internal and external meetings.

Manage and prioritize email correspondence, drafting responses, and ensuring timely and appropriate follow-up.

Answer phone calls, screen incoming requests, and direct calls to the appropriate personnel.

Handle internal and external communications, always ensuring a professional and courteous approach.

Provide comprehensive administrative support to the executive team, including drafting memos, reports, and presentations.

Assist in preparing and editing documents, spreadsheets, and other business-related materials.

Conduct research and gather information as required for various projects or initiatives.

Arrange and coordinate both virtual and in-person meetings, including logistics, agendas, and meeting materials.

Ensure that meeting rooms or virtual conferencing platforms are set up and equipped with the necessary technology.

Coordinate travel arrangements, including flight bookings, hotel accommodations, and transportation, as required.

Organize and coordinate company events, conferences, and team-building activities.

Assist with managing budgets, expense reports, and reimbursements.

Maintain confidential and sensitive information with the utmost discretion and professionalism.

Establish and maintain organized electronic and physical filing systems.

Assist with data entry and information management in various software platforms.

2020– 2022

Fiscalía General de Cuentas, Protocol Officer and Public Affairs.

Advises and supports the missions on matters of protocol and diplomatic procedure. Services to guest in the meetings. 

Coordinates and organizes official ceremonies and social events at headquarters including unofficial and official visits, presentation, signing ceremonies, farewell receptions, etc. 

Generating 2D or 3D interior design plans, in the current building.

Management of all social networks and the new website. 

Development and implementation the new brand image, corporate image handbook.

2019– 2020

Ministerio de Seguridad de la República de Panamá, Protocol Officer.

Advises and supports the missions on matters of protocol and diplomatic procedure the Minister Public Security.

Services to guest in the meetings, maintaining the confidentiality and restricting disclosure of information.

Coordinates and organizes official ceremonies and social events at headquarters.

2018 

Central de Uniformes, Production Manager.

Plan and organize production schedules.

Manage fabric control and workroom supplies, including ordering fabric, trims and supplies as required.

Produce patterns in Adobe Photoshop and Illustrator, samples, grade and oversee all the production stages.

Mentor selected sewing staff to work to gain experience in production management.

Develop, plan, and deliver manufacturing services for external contracts, sewing and screen-printing workshop. 

2017- 2018

Atevo Sports, S.A., Administrative Assistant.

Process a high volume of registrations forms, consent forms and other documentation in compliance with tournament policy and procedure.

Assist with uniform management (ordering, distribution, inventory control and stock take) of Copa Talento Colegial.

Compile and maintain up-to-date sports coaching kits.

Support the sport coordinators in completing paperwork required for knockout tournament.

Management the Copa Talento website.

Produce letter patterns in Adobe Photoshop and Illustrator and Cardpresso. 

2011-2014

Prival Bank, S.A., Assistant General Manager.

Provide customer support.

Handle confidential documents of senior management 

Assistant to the CEO and the president of the bank.

Coordinates and organizes meetings and support to the trading department.

Negotiate costs and confirm suppliers of senior management.

2011

Junta Comunal de Bella Vista, Receptionist.

Provide customer support. 

Handling confidential documents and collaborates in the drafting of documents. 

Bringing attention and solutions to the resident’s area. 

2010 – 2011

Fundación Pro-Niños de Darién, Receptionist and support department.

Provide customer support. 

Handling confidential documents 

Management social media. 

Processing of payments and final balancing. 

Support to the volunteer of AIESEC program

• Universidad Interamericana de Panamá, Panama City 

Industrial Engineering 

2012 - 2020

• Universidad Tecnológica de Panamá, Panama City

Civil Engineering 

1. - 2010 

• Escuela Secundaria Ángel María Herrera, Penonome

2002 - 2007