Luis Grijalba

My goal is to have a learning curve in this particular company to apply previous knowledge to provide an adequate quality of work and personal growth within the company. I am a person dedicated to his work, responsible and very professional.

Teamwork is a fundamental part of my work life to help the growth of each of my colleagues. I am quite happy and open to learning, above all willing to work.

Find the best way for clients to avoid having an overdue balance on their accounts, look for payment plans andoffers that can help them cover the debt.

Provide text message support and resolve refund, dispute or fraud tickets and investigations. Retention of client avoiding any termination of services and leases.

Call quality analyst ensuring cordial treatment within the collection activity and the states that require the mini Miranda Script.

Customer Service department, Provide a premium experience to the customer during the call, help the customer to resolve issues with theirphone or home internet. Educate the customer in regards of internet or data plans we’ve available for customers.

 Degree in psychology

          METROPOLITAN UNIVERSITY OF SCIENCE AND TECHNOLOGY.