Kevin Marx Sosa Dominguez

Enthusiastic and knowledgeable QA Software Tester, poised to launch a fulfilling career in the industry. Armed with practical insights into test management, agile methodologies, and adept in critical testing tools. Eager to contribute my knowledge and skills to ensure software quality, enhance user experiences, and drive the success of dynamic projects. Committed to delivering precise and efficient testing solutions while continuously learning and adapting to emerging industry trends. Ready to embark on a rewarding journey in software testing to make a positive impact on quality assurance and software excellence.

 WORK EXPERIENCE:

2022-2023     Nezam Academy & SDET -QA

Position:         QA Software Tester

  Function:       

1 Test Management and Agile:

-Proficient in utilizing Jira for organized test management and bug tracking.

-Demonstrated understanding of agile tools like Jira for task tracking.

-Setup projects in Jira, facilitated streamlined testing efforts.

-Managed user roles and workflow for organized work item flow.

-Contributed to sprint management, user stories, and task tracking within sprints.

2 Test Execution and Reporting:

-Created manual test cases within Jira using the Zephyr plugin.

-Managed test cycles for comprehensive testing coverage.

-Executed and updated test cases based on pass/fail/blocked status.

-Reported bugs in structured formats to facilitate communication.

-Engaged in retesting and regression testing.

-Delivered clear test sign-off to indicate successful completion of testing activities.

3 Test Planning and Design: 

-Developed comprehensive test plans defining testing strategies, scope, and objectives.

-Crafted detailed test scenarios covering real-world usage.

-Created test cases aligning with defined scenarios and reviewed for accura

4 Environment Setup and Build Deployment:

-Set up testing environments with MySQL Database and Apache server.

-Deployed builds for controlled testing environments.

5 Testing Tools and Resources:

-Utilized tools such as Postman for API testing.

-Gained proficiency in JMeter for performance testing.

-Explored Selenium IDE for codeless test automation.

-Applied Katalon Studio for test automation.

6 Mobile Testing:

-Distinguished between types of mobile applications (Web, Hybrid, Native).

-Explored native mobile applications, browser-based apps, and hybrid apps.

-Understand the differences and unique testing considerations for each.

7 API Testing:

-Acquired knowledge of API basics, including HTTP, XML, JSON, SOAP, and REST.

-Emphasized the importance of API testing.

-Gained hands-on experience with API testing tools, such as Postman.

8 Performance Testing:

-Recognized various types of performance testing (Load, Stress, Scalability, Spike, Endurance, Concurrency, Capacity).

-Learned about performance testing objectives like response time and resource utilization.

-Demonstrated the use of JMeter for performance testing.

-Understood concepts such as response time, throughput, utilization, and robustness.

-Explored load profile creation and execution for performance testing.

9 Codeless Test Automation:

-Explored codeless test automation techniques using Selenium IDE.

-Demonstrated test automation using Katalon Studio.

 2021-2023      Radius / Nintendo of America Inc

Position:         Nintendo Switch Specialist (Technical Support – Phone & Chat)

  Function:       

Nintendo Switch Console Expert: Effective Resolution of Technical Issues Through Deep Expertise

Hardware Troubleshooter: Skillful Solutions for Nintendo Switch Connectivity, Display, and Functionality

Software Support Specialist: Proficiently Addressed Game Crashes, Updates, and System Errors

Network Connectivity Advisor: Ensured Stable Online Gaming by Troubleshooting Connectivity

Account Management and Data Support: Guided Customers in Safeguarding Game Progress

Technical Educator and Customer Care Provider: Enhanced User Experience Through Knowledge and Assistance

Efficient Documentation and Case Manager: Maintained Records for Swift Future Problem Solving

2019-2021     Prodapt (PANAMA/USA)

Position:         Process Network Analyst 

Function:

Telecom Service Activation: Activate process for telecom service providers.

Broadband Troubleshooting: Experience in BB (Broadband) related troubleshooting and provisioning through on-call support.

Cross-Functional Support Management: Work cross functionally with advanced technical support teams for timely issue resolution.

Backhaul Service Programming: Programming for individual customers to provide backhaul services for packet, cell, and circuit-based applications.

DSLAM Configuration: Programming in DSLAM Port, VLAN, ATM switch, and BNG QoS Policy for optimized traffic management.

Networking Equipment Expertise: Working knowledge of networking equipment such as Adtran TA5000, Alcatel 5000, Lucent MRT, Calix, Cisco 7606, and Cisco 7609.

Coordination and Support: Coordinate with Call center, Switch Activation Group, BB Support, and Assignment teams for seamless cutovers, maintenance, and support activities.

2016-2019     AT&T (PANAMA/USA)

Position:         In chargeof Technical Support,Sales and Customer Servicedepartment. 

  Function:        

Technical Troubleshooter: Guided customers through systematic troubleshooting to identify and resolve technical problems related to devices, connectivity, software, and more.

Product & Service Expertise: Acquired comprehensive knowledge of AT&T's products and services to effectively address customer inquiries, explain features, and provide tailored recommendations.

Account Assistance: Supported customers with account tasks, including setup, plan changes, billing inquiries, and issue resolution by accessing and reviewing account information.

Device Setup Facilitator: Assisted customers in activating and setting up new devices and services, offering configuration guidance for a seamless transition.

Customer Education Advocate: Educated customers on device and service best practices, features, and independent issue troubleshooting.

Issue Escalation & Follow-up Coordinator: Escalated complex issues and ensured customers were informed, followed up to confirm issue resolution and satisfaction.

Thorough Documentation Manager: Maintained detailed records of customer interactions, troubleshooting steps, and resolutions for efficient support in future interactions.

HBO Max Sales Promoter: Promoted and sold AT&T HBO Max plans, informed customers about benefits, assisted with activation, and enhanced entertainment experience while contributing to revenue growth.

2013-2016     Alorica (PANAMA/USA)

Position:         Alienware Specialist (Technical Support)

  Function:        

Alienware Hardware & Software Specialist: Equipped with comprehensive Alienware expertise to guide customers through troubleshooting, resolve technical issues, and provide precise solutions.

Hardware Troubleshooting Authority: Utilized deep knowledge of Alienware hardware to diagnose and resolve a spectrum of hardware-related problems, offering expert advice on drivers, firmware, and peripherals.

Software Solutions Advocate: Assisted customers with Alienware software challenges, ranging from installation to optimization, ensuring smooth system performance through guided configurations.

OS & Compatibility Advisor: Supported customers with diverse operating systems (Windows, Linux), handling system updates, driver installations, and compatibility troubleshooting with Alienware software.

Gaming Performance Enabler: Provided specialized gaming support, optimizing graphics cards, addressing crashes, and resolving compatibility issues for an uninterrupted gaming experience.

Advanced Remote Diagnostics: Implemented remote access tools to conduct advanced diagnostics and solutions for intricate issues, streamlining the resolution process while prioritizing customer convenience.

Documentation & Case Management Expert: Meticulously maintained records of reported issues, troubleshooting steps, and solutions, building a robust knowledge base for efficient future support and ensuring excellent case management and customer satisfaction.

2010-2013     Server Pronto (PANAMA/USA)

Position:         Dedicated Server Technician 

  Function:        

Precise Dedicated Server Setup: As a Dedicated Server Technician, efficiently collected and understood customer requirements, configuring dedicated servers with tailored hardware components for specific needs.

OS Customization & Security: Expertly configured dedicated servers with chosen operating systems (Windows/Linux), ensuring proper installation, driver integration, network setup, and security measures.

Strategic Disk Space Management: Collaborated with customers to allocate optimal disk space for individual requirements, configuring appropriate hard drives for maximum storage capacity and performance.

Meticulous Rack Integration: Physically integrated servers into racks, ensuring network connectivity by identifying and connecting to the proper ports, optimizing placement within controlled environments.

Thorough Quality Checks: Conducted comprehensive quality assurance and testing, validating network connectivity, server response times, and hardware functionality to guarantee peak performance.

Swift Troubleshooting & Maintenance: Effectively resolved technical issues during setup and ongoing maintenance, troubleshooting hardware, network, and software conflicts, ensuring minimal customer downtime.

FORMAL EDUCATION:

(Finished)                          The Complete 2022 Software Testing Bootcamp 

Cairo, Egypt                      Nezam Academy

(Finished)                         

Hyderabad,                        Manual Software Testing Live Project Program

Telangana, India              SDET-QA by Pavan Kumar Bhimavarapu           

(Finished)                          CS50’s Introduction to Programming with Python

Cambridge, MA, USA        Harvard University – EDX

(Finished)                          Python Essentials 1 (Beginner) & Python Essentials 2 (Intermediate) 

Cambridge, MA, USA        Edube Interactive - Python Institute

 

(Finished)                          Computer Science Technician

Panama City, Panama       PanaSystems

(Finished)                          Marketing,Digital Marketing

Dublin, Ireland                Shaw Academy

  (Ongoing)                         Computer Science for Python Programming 

Cambridge, MA, USA        Harvard University – EDX

(Ongoing)                         Artificial Intelligence for Healthcare 

Stanford, CA, USA           Stanford University of Medicine

(NotFinished) 2 years       Administrative Industrial Engineering

  San José, Costa Rica        Universidad Ulacit

 

CURRENTLY PURSUING:

1. Test Automation using Playwright

2. Java Programming for Software Testers & Object-Oriented Programming using Java

3. Test Automation using Robot Framework 

4. Performance Testing using HP LoadRunner

5. Testlink Basis 

6. Selenium Webdriver