Isai Gonzalez

As an Inventory Control Expert, I have optimized inventory management and improved operational efficiency, resulting in measurable outcomes. By implementing demand forecasting models, I have achieved significant cost savings and increased customer satisfaction. In leading projects to streamline inventory control procedures, I have successfully reduced lead times and improved order accuracy by a measurable percentage. These improvements have resulted in enhanced customer satisfaction scores. My ability to lead cross-functional teams and collaborate with stakeholders has led to successful outcomes, such as reducing inventory holding costs and increasing inventory turnover. Through fostering a collaborative work environment, I have motivated teams to exceed expectations and achieve organizational goals, resulting in improvements in productivity and efficiency. 

My ability to lead cross-functional teams and collaborate with stakeholders has led to successful outcomes, such as reducing inventory holding costs and increasing inventory turnover. Through fostering a collaborative work environment, I have motivated teams to exceed expectations and achieve organizational goals, resulting in improvements in productivity and efficiency. Team performance metrics, such as throughput or error reduction, have shown significant progress under my leadership. With exceptional interpersonal communication skills, I have built strong relationships with both internal and external stakeholders, leading to measurable improvements in customer satisfaction score. As a customer service expert, I have consistently achieved high customer satisfaction scores, with a measurable increase in Net Promoter Score (NPS) and positive feedback from customers. In summary, my measurable accomplishments in demand estimation, process improvement, project leadership, teamwork, and customer service make me an asset to any organization, as evidenced by quantifiable improvements in cost savings, customer satisfaction, retention rates, productivity, and NPS.

I hold a Bachelor’s degree in Logistics and Multimodal Transport from the Technological University of Panama, where I developed a strong foundation in supply chain management and decision-making. Recognizing the critical role of data in business, I pursued a Master’s in Big Data and Business Intelligence, as well as an MBA, at Universidad Isabel I de Castilla in Barcelona. Most recently, I completed a specialization in Higher Education at UMECIT in Panama, motivated by the opportunity to join ITSE as a faculty member for the Technical Program in Logistics Operations. Teaching has become one of my greatest passions, as it allows me to share knowledge and real-world experiences gained throughout my professional journey.