Gustavo Batista

A highly skilled and experienced IT professional with a strong track record in providing technical support and problem resolution to end users. Experienced in managing user accounts using Active Directory and Azure Active Directory, computer hardware repairs, software installations, and data analysis. Adept at troubleshooting complex IT-related issues and delivering excellent customer service. Proficient in Microsoft Office, Powershell, and other IT tools. Seeking a role to leverage technical expertise and contribute to a dynamic IT support team.

End User Support Technician II at Alorica, Panama City: Delivered Tier 3 technical support via chat and collaborated with onsite technicians. Managed user accounts, performed hardware repairs, and software installations. Also traveled overseas for on-site assistance.

IT Service Desk Associate at Alorica, Panama City (Remote): Provided Tier 1 technical support across various channels, including chat, phone, and email. Addressed issues related to Active Directory and Azure Active Directory.

Technical Support Specialist, Panama City (Remote): Supported a tech client by addressing hardware and software-related issues, managing active cases, and assisting with computer repairs.

Real Estate Agent, Panama City: Represented clients in Judicial Auctions, conducted property assessments, and managed transactions. Utilized valuation knowledge for investment analysis.

Salesperson Assistant, Panama City: Managed lottery ticket sales while delivering customer service. Demonstrated effective performance under stress and time management.

Universidad de Panamá: Bachelor of Architecture, courses completed (thesis pending).

Instituto América: Bachelor of Science.