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Elizabeth Flórez

Elizabeth Flórez

Executive Assistant | Customer Service Specialist

Administrativo

Arraiján, Panamá Oeste
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Sobre Elizabeth Flórez:

Reliable, energetic and resourceful service-focused assistant with over 10 years’ experience providing leverage, resolving day-to-day personal and business situations and promoting resolutions to executives and high-level commands. Organized and focused on strong business practices accompanied by an optimized customer service experience with the ability to ease-of handling schematic or emerging operations. Expertise in client services, account management and relationship-building.

Experiencia

Professional Experience
  
CompanyLIVE AND INVEST OVERSEAS Panamá 
PeriodFeb. 2016 to Jul. 2018
Title Executive Assistant to Chief Financial Executive 
 
  • Performed accounting entries and payroll calculations. 
  • Uploaded SIPE.
  • Tracked accounts payable and billing discrepancies reports. Followed up and ensured resolution.
  • Issued letters, emails, contracts, business proposals, employment agreements, invoices and several other documents as needed. 
  • Ensured banking and insurance compliance effectively and timely.
  • Tracked and managed calendars for facility´s physical maintenance (for the structure, systems and equipment).  Coordinated and supervised improvement to fixed assets.
  • Assisted CFO on daily personal and business tasks; assembled and managed calendars for business and personal activities.
  • Prepared travel arrangements, visa-requests, rentals, claims, etc. 
  • Planned and organized events in-house and other venues. 
  • Controlled petty cash.
  • Navigated different systems to comply with day-to-day tasks and ensure problems solving.
  • Purchased and controlled office supplies. 
  • Supported HR department in the developing of a -Welcome Package- for new employees.  Assisted with talent acquisition. 
  • Liaised with HR and IT to create and settle emergency protocols 
  • Created tracking and reporting tools for all admin. projects.
  • Created and updated inventory of office supplies, IT equipment and office furniture.
  • Designed purchases´ control protocol.
  • Completed successful pet relocation - PTY ¬ USA ¬ PTY ¬ FRA – 

 

 

CompanyBARRETO Y ASOCIADOS 
PeriodNov. 2011 to Feb. 2016
Title Executive Assistant to Chief Executive Officer 
 
  • Assisted CEO with day-to-day business and personal tasks. 
  • Performed travel arrangements, expenses reports, personal and corporate payments, membership updates, event planning, car rental local and abroad, etc.
  • Fulfilled due diligence for banking and brokers compliance. 
  • Developed business proposals based on RTs (Reference Terms [TdRs]) considering local and regional regulations.
  • Coordinated, Controlled, Delivered Financial Statements´ reviews.   Crossmatch reviews.
  • Prepared quality and productivity reports.
  • Controlled internal and external correspondence.
  • Assisted in recruitment process.
  • Created interactive PPTs for HR, Education Section. 
  • Supported Education Section preparing seminars, training activities and other in-house events. 
  • Occasional duties: bank reconciliation, accounts payable report, payroll checks.
  • Oversaw maintenance crew, messenger´s team and secretarial services team.
 
CompanyC&B CASITAS, S. A. 
PeriodOct. 2010 to Nov. 2011
Title Executive Assistant to Managing Director 
 
  • Assisted Managing Director with phone calls, emails, appointments, quotations, letters, memos, files, agenda, etc. 
  • Secured and filed paperwork from sales.
  • Scheduled and prioritized deliveries based on construction chronogram. 
  • Updated productivity reports.
  • Prepared accounts payable report.  
  • Controlled petty cash.
  • Performed bank reconciliations.
  • Monitored and reported accounts payable.
  • Processed checks and uploaded bank transfers for approval.
 
CompanyTRANSACTEL Panamá 
PeriodJan. 2008 to Oct. 2008 
Title Supervisor to Customer Service Department 
 
  • Guaranteed quality on service delivered thru continue monitoring.
  • Conducted performance reviews.
  • Provided timely feedback based on companies´ policies and customers´ satisfaction key indicators. 
  • Assisted staff in managing customers´ inquiries and complaints.
  • Prepared dissatisfaction reports and identified areas of opportunity.
  • Collected data to prepare quality and productivity reports. 
  • Prepared action plans according to companies´ goals.
  • Nurtured company-employee relationships.
  • Encouraged professional growth within the Team and Company to ensure talent harnessed in the relevant areas.
  • Reported and followed-up payroll discrepancies with HR department. 
  • Monitored and report employees´ satisfaction.
CompanyNARS Panamá
PeriodJan. 2007 to Jan. 2008
Title Team Lead to Customer Service Department 
 
  • Trained new customer service members.
  • Monitored average call length.
  • Assisted coworkers with phone calls, new trainings or reports.
  • Ensured best customers ́ experience in escalated situations while offering best resolutions to different situations.
  • Performed QA evaluations. 
  • Stimulated customers´ retention and identified areas of opportunity.
  • Provided feedback upon escalated phone calls.
  • Followed up accounts statuses to fulfill customers’ needs.
  • Supported Customer Service supervisors on daily duties.
 
CompanyNARS Panamá
PeriodOct. 2005 to Jan. 2007
Title Collections Specialist for Billing Department 
 
  • Monitored accounts on daily basis. 
  • Processed payments and refunds.
  • Completed credit analysis. 
  • Answered inbound calls.
  • Assisted customers with monthly charges and statements.
  • Provided info about discounts, plans and benefits in-prompt truthful answers and effective resolutions.
  • Reported areas of opportunity.
  • Complied security procedures and QA protocols.
  • Processed over-the-phone payments.
  • Secured customers ́ sensitive information.

Educación

High School Diploma: Colegio San Agustin

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