| Professional Experience |
| | |
| Company | LIVE AND INVEST OVERSEAS Panamá |
| Period | Feb. 2016 to Jul. 2018 |
| Title | Executive Assistant to Chief Financial Executive |
| |
- Performed accounting entries and payroll calculations.
- Uploaded SIPE.
- Tracked accounts payable and billing discrepancies reports. Followed up and ensured resolution.
- Issued letters, emails, contracts, business proposals, employment agreements, invoices and several other documents as needed.
- Ensured banking and insurance compliance effectively and timely.
- Tracked and managed calendars for facility´s physical maintenance (for the structure, systems and equipment). Coordinated and supervised improvement to fixed assets.
- Assisted CFO on daily personal and business tasks; assembled and managed calendars for business and personal activities.
- Prepared travel arrangements, visa-requests, rentals, claims, etc.
- Planned and organized events in-house and other venues.
- Controlled petty cash.
- Navigated different systems to comply with day-to-day tasks and ensure problems solving.
- Purchased and controlled office supplies.
- Supported HR department in the developing of a -Welcome Package- for new employees. Assisted with talent acquisition.
- Liaised with HR and IT to create and settle emergency protocols
- Created tracking and reporting tools for all admin. projects.
- Created and updated inventory of office supplies, IT equipment and office furniture.
- Designed purchases´ control protocol.
- Completed successful pet relocation - PTY ¬ USA ¬ PTY ¬ FRA –
|
|
| Company | BARRETO Y ASOCIADOS |
| Period | Nov. 2011 to Feb. 2016 |
| Title | Executive Assistant to Chief Executive Officer |
| |
- Assisted CEO with day-to-day business and personal tasks.
- Performed travel arrangements, expenses reports, personal and corporate payments, membership updates, event planning, car rental local and abroad, etc.
- Fulfilled due diligence for banking and brokers compliance.
- Developed business proposals based on RTs (Reference Terms [TdRs]) considering local and regional regulations.
- Coordinated, Controlled, Delivered Financial Statements´ reviews. Crossmatch reviews.
- Prepared quality and productivity reports.
- Controlled internal and external correspondence.
- Assisted in recruitment process.
- Created interactive PPTs for HR, Education Section.
- Supported Education Section preparing seminars, training activities and other in-house events.
- Occasional duties: bank reconciliation, accounts payable report, payroll checks.
- Oversaw maintenance crew, messenger´s team and secretarial services team.
|
| |
| Company | C&B CASITAS, S. A. |
| Period | Oct. 2010 to Nov. 2011 |
| Title | Executive Assistant to Managing Director |
| |
- Assisted Managing Director with phone calls, emails, appointments, quotations, letters, memos, files, agenda, etc.
- Secured and filed paperwork from sales.
- Scheduled and prioritized deliveries based on construction chronogram.
- Updated productivity reports.
- Prepared accounts payable report.
- Controlled petty cash.
- Performed bank reconciliations.
- Monitored and reported accounts payable.
- Processed checks and uploaded bank transfers for approval.
|
| |
| Company | TRANSACTEL Panamá |
| Period | Jan. 2008 to Oct. 2008 |
| Title | Supervisor to Customer Service Department |
| |
- Guaranteed quality on service delivered thru continue monitoring.
- Conducted performance reviews.
- Provided timely feedback based on companies´ policies and customers´ satisfaction key indicators.
- Assisted staff in managing customers´ inquiries and complaints.
- Prepared dissatisfaction reports and identified areas of opportunity.
- Collected data to prepare quality and productivity reports.
- Prepared action plans according to companies´ goals.
- Nurtured company-employee relationships.
- Encouraged professional growth within the Team and Company to ensure talent harnessed in the relevant areas.
- Reported and followed-up payroll discrepancies with HR department.
- Monitored and report employees´ satisfaction.
|
| Company | NARS Panamá |
| Period | Jan. 2007 to Jan. 2008 |
| Title | Team Lead to Customer Service Department |
| |
- Trained new customer service members.
- Monitored average call length.
- Assisted coworkers with phone calls, new trainings or reports.
- Ensured best customers ́ experience in escalated situations while offering best resolutions to different situations.
- Performed QA evaluations.
- Stimulated customers´ retention and identified areas of opportunity.
- Provided feedback upon escalated phone calls.
- Followed up accounts statuses to fulfill customers’ needs.
- Supported Customer Service supervisors on daily duties.
|
| |
| Company | NARS Panamá |
| Period | Oct. 2005 to Jan. 2007 |
| Title | Collections Specialist for Billing Department |
| |
- Monitored accounts on daily basis.
- Processed payments and refunds.
- Completed credit analysis.
- Answered inbound calls.
- Assisted customers with monthly charges and statements.
- Provided info about discounts, plans and benefits in-prompt truthful answers and effective resolutions.
- Reported areas of opportunity.
- Complied security procedures and QA protocols.
- Processed over-the-phone payments.
- Secured customers ́ sensitive information.
|
