
EDRASSE ALEXIS
Atención al Cliente / Soporte
Acerca de EDRASSE ALEXIS:
Reliable team member with strong communication skills ande ability to
adjust work for various environments. Handles modifications, requests and
feedback from colleagues, clients and vendors in efficient manner,
understanding needs of all parties involved. Flexible in adapting work style
to fit different projects and juggling multiple assignments within tight
deadlines.
Experiencia
Designer and project executor | Oct 2018 - May 2024
Artlaminati-Ambos Trading, Av. 5a B. Sur House 1, Panama, Province
of Panama
§ Developed design deliverables that elevated, differentiated, and
functioned on-brand and on-strategy.
§ Managed multiple design projects simultaneously, ensuring timely
delivery within budget constraints.
§ Created compelling visual presentations to effectively
communicate complex ideas to clients and stakeholders.
§ Developed and maintained comprehensive library of design assets
for easy access and reuse.
Customer Service and Representation | Apr 2010 - Sept 2018
Foundever, Vía Fernández De Córdoba, Panama, Panama Province
§ Enhanced customer satisfaction by efficiently resolving inquiries
and addressing concerns in a timely manner.
§ Supported management in decision-making processes by providing
detailed reports on operational activities and performance
outcomes.
§ Collaborated with cross-functional teams to improve internal
processes, resulting in smoother operations and better customer
experiences.
§ Reduced response times by effectively managing high-volume
customer inquiries and prioritizing urgent issues.
Baker, Agent and Receptionist | Feb 2005 - Jan 2010
Hotel Casa Miller, Between Ave Central And, Av. Republica Del Perú,
Panama
§ Operated and maintained bakery equipment, including ovens and
mixers.
§ Maintained a safe work environment by strictly adhering to
sanitation guidelines and addressing potential hazards promptly.
§ Produced consistently high-quality baked goods for customers.
§ Contributed to teams success by training new employees on baking
techniques, safety protocols, and equipment operation.
Educación
Education
Designer and project executor | Oct 2018 - May 2024
Artlaminati-Ambos Trading, Av. 5a B. Sur House 1, Panama, Province
of Panama
§ Developed design deliverables that elevated, differentiated, and
functioned on-brand and on-strategy.
§ Managed multiple design projects simultaneously, ensuring timely
delivery within budget constraints.
§ Created compelling visual presentations to effectively
communicate complex ideas to clients and stakeholders.
§ Developed and maintained comprehensive library of design assets
for easy access and reuse.
Customer Service and Representation | Apr 2010 - Sept 2018
Foundever, Vía Fernández De Córdoba, Panama, Panama Province
§ Enhanced customer satisfaction by efficiently resolving inquiries
and addressing concerns in a timely manner.
§ Supported management in decision-making processes by providing
detailed reports on operational activities and performance
outcomes.
§ Collaborated with cross-functional teams to improve internal
processes, resulting in smoother operations and better customer
experiences.
§ Reduced response times by effectively managing high-volume
customer inquiries and prioritizing urgent issues.
Baker, Agent and Receptionist | Feb 2005 - Jan 2010
Hotel Casa Miller, Between Ave Central And, Av. Republica Del Perú,
Panama
§ Operated and maintained bakery equipment, including ovens and
mixers.
§ Maintained a safe work environment by strictly adhering to
sanitation guidelines and addressing potential hazards promptly.
§ Produced consistently high-quality baked goods for customers.
§ Contributed to teams success by training new employees on baking
techniques, safety protocols, and equipment operation.
Bachelor of Arts: Environmental Architecture | Mar 2007 – Jul 2011
Panama University – Octavio Méndez Pereira University City
Associate of Applied Science: English Language And Literature
| Jan 2012 – Mar 2015
Santa María La Antigua University (USMA) – Via Ricardo J. Alfaro, Panama,
Province Of Panama
Bachelor of Arts: Music Education | Mar 2016 – Nov 2023
AMP Panama Music Academy & Faculty of Fine Arts – C. 71 East, Panama,
Panama Province & Dome of Panama University
Additional Information
§ Iam a Polyglot who speaks four languages: Creole, French, Spanish
and English. I have a type D driver`s license. I am a Pianist and
Guitarist.
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