Dora Hernandez

Soy una persona sociable, tengo muchas habilidades y conocimientos en servicio al cliente. Capaz de resolver situaciones pacíficamente. Autocontrol.

Bi-lingual Customer Service/ Recruiter/ H.R

Collaborative, focused and motivated professional with over five years of experience. Skilled in building relationships, scheduling interviews, conducting new hire orientations, completing and auditing I’9’s, conducting background checks, reference checks and drug screens, administering the proper employment tests and creating a welcoming experience for all candidates. Well versed in the entire Microsoft Office Suite and has utilized PeopleSoft for tracking and documentation purposes. Enjoy collaborating with managers, peers and candidates and prides in my ability to foster and maintain positive and lasting relationships. Very eager and excited to bring passion and dedication to the team and available to start immediately.

● Offers over five years of experience in Human Resources Recruitment

● Possesses solid experience in interview scheduling, new hire orientation, drug screening and

background checks

● Well versed in the entire Microsoft Office Suite and is technology savvy

● Collaborative and organized with exemplary verbal and written communication skills

Microsoft Office, Access, Outlook, PeopleSoft, Staffing, Recruiting, Human Resources, Indeed, Careerbuilder, Linked-In,

   interviewSource, Screen, Reference Checks, Background/Reference Checks, Drug Screen, On-Boarding, Coordinate, New Hire Paper- Work, I’9, Audit, Orientation, Documentation/Data Entry, Payroll, Reports, Compliance, BWS, EEOC, Workers Compensation, Client Interfacing, On-Siting, Job Fairs, Account Management, Bi-Lingual, Customer Service

● Diploma- Francisco Morazan High School- Panama City, Panama

● Business Administration 2nd year Columbus State Community College

Qualifications Summary

  09/19 to 06/2020 Remote Bi-Lingual Customer Service Representative Gap inc.

Skills Highlights

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  Areas of Expertise

 ● Demonstrate exemplary customer service skills over the phone in every interaction

● Ensure timely, first-call resolution with customers

● Act as customer advocate by researching and resolving complex concerns by utilizing technical and department resources

● Effective de-escalate customer issues using empathy, problem solving and conflict resolution skills.

● Utilize effective time management and prioritizing skills

03/14 to 08/17 Bi-Lingual Customer Care Representative JCPenney; Columbus, Ohio

● Responsible for providing excellent customer service for all inbound callers regarding their order inquiries

● Sold new products and services to customers and assisted all Spanish speaking customers with any questions or concerns

● Ensured exemplary customer service at all times

09/13 to 11/13 Field Recruiter (Contractor)

Simos Solutions Staffing; Gahanna, Ohio

● Interviewed and screened potential candidates for employment and ensured all qualifications met mandatory requirements

● Responsible for scheduling all pre-employment candidate testing and conducted all new hire orientations

● Supported and communicated field recruitment processes and procedures and participated in daily team recruitment and update calls

● Attended job fairs and work -shops and contacted various organizations to obtain referral contacts 09/12 to 09/13 Recruiter/ HR Assistant (Contractor)

Central Ohio Workforce Investment Corporation; Columbus, Ohio

● Responsible for conducting all new hire orientations for new clients

● Scheduled appointments for various work-shop enrollments

● Assisted the director in various human resource needs including I’9 completions, drug screening, background and reference checks and onboarding

● Greeted and directed all patrons to the appropriate area/department

● Responsible for assisting with resume preparation and attended job fairs to screen and recruit

qualified candidates

● Responsible for answering and directing calls to the appropriate department

05/11 to 09/12 Bi-lingual Recruiter/ Admin Abacus/Lyneer Staffing; Groveport, Ohio

● Processed all required new hire paperwork including collecting forms of identification, reviewed tax documents and conducted reference checks

● Assisted and trained candidates on all policies and procedures to ensure compliance

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 ● Responsible for scheduling interviews, conducting background checks and drug screens and auditing I’9s

● Administered all required employment testing as needed 09/09 to 04/11 Recruiting Coordinator

Cardinal Health; Dublin, Ohio

● Responsible for completing on-boarding documents including I’9’s, reference checks, back ground checks, drug screens and testing

● Prepared weekly and monthly reports for managers regarding employee attendance, incentives and diversity

● Developed requisitions and job descriptions, generated offer letters and maintained recruitment statistics to measure the success of various recruiting events

● Created PowerPoint presentations for weekly meetings and translated policies and documentation for all Spanish bi-lingual employees

● Utilized People Soft to track and document all candidate activity

● Maintained relationships with applicants and new hires via telephone, email and social media

● Stayed abreast of all BWC and EEOC laws and compliance regulations

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Diploma- Francisco Morazan High School- Panama City, Panama

● Business Administration 2nd year Columbus State Community College