Dereck Burgos

Self-motivated and passionate Hotelier professional with 2+ years of experience within the hospitality industry. Employs excellent leadership skills and multi-tasking strengths. Demonstrated ability to work as part of the team while my experience allows me to function independently if the needs arise.
 

BC2 AGENT – SELINA|PANAMA. (August 2022 - Present) ▪ Process group bookings by mail, phone, chat (web/app) or CRM. ▪ Know the sales status, fees, and benefits of all package plans. ▪ Make arrangements for clients' travel programs. 

COLLECTION AGENT – SITEL|PANAMA. (Jun 2021 - Jun 2022) ▪ Deliver a high customer service experience. ▪ Understanding of the products and services in order to guide the client and providers effectively. ▪ Maintain a high productivity level while maintaining high quality services.

GUEST SERVICE EXPERT – RESIDENCE INN BY MARRIOT |PANAMA. (Jan 2020 - Mar 2020) ▪ Implement Marriott Standard Procedure. ▪ Perform opening and closing procedures of the restaurant effectively. ▪ Deliver high standards of customer service and support. 

CUSTOMER REPRESENTATIVE – ALORICA| PANAMA. (Oct 2019 - Dec 2019) ▪ Handle inbound and outbound calls. ▪ Proactive soft sale of seasonal products, promotions and discounts. ▪ Deliver and satisfy the customer needs and inquiries.

FOOD & BEVERAGE SUP. (INTERNT)– SHERATON NEUES SCHLOSS| ZÜRICH, SWITZERLAND. (Jun 2018 - Sep 2018) ▪ Perform opening and closing procedures of the restaurant. ▪ Keep track of events finances, including deposits, due payments, and final balances. ▪ Constantly maintain and create marketing strategies to achieve upsells.

 BARTENDER (INTERNT)– SPAGHETTI FACTORY RESTAURANT| GENEVA, SWITZERLAND. (Mar 2017 - Aug 2017) ▪ Manage bar inventory, restocked supplies and place orders. ▪ Performed weekly bar maintenance to optimize services. ▪ Preparation of mocktails, cocktails and special request of guest upon arrival.

 FOOD & BEVERAGE (INTERNT)– SINGAPORE RESTAURANT| ZÜRICH, SWITZERLAND. (Dec 2015 - Jun 2016) ▪ Open, close and control of the cashier. ▪ Implement food and beverage sell strategies. ▪ Preparation of mocktails, cocktails and special request of guest upon arrival.

COLEGIO BILINGUE EMANUEL. Bachelor of Science and Humanity.
2014/Panama.

IMI NTERNATIONAL MANAGEMENT INSTITUTE. Bachelor’s degree in international Hotel and Events management.
2019/Switzerland.