Armando Zambrano

Senior Flight Attendant and Customer Service Manager 06/2017 - 12/2023
Ensure passenger safety following strict international flight protocols and procedures
Assess cross-cultural competencies across multiple countries, languages and customs
Provide onboard customer service throughout the different stages of flight
Utilize effective team-working and communication skills
Greet and properly direct all passengers
Correctly perform first aid in the event of an emergency or onboard scenario
Evolve in a leadership role by handling complaints and solving any on-flight scenario that may require special attention
Profiling in the event of assistance during an emergency
Anticipating passenger necessities
Administered first aid to passengers during medical emergencies.

Flight Attendant 

-June 2017/ November 2023

Customer Service Experience Agente

September 2020-2021

Universidad del Istmo

Li. En Docencia del Idioma Ingles 

Cursando último año.