Alma Guerrero

I am a highly motivated energetic Person with more than 15 years of experience including three + years in Tax & Legal/Security Risk Analyst Functional Department, providing support to high level executives. Highly self-motivated with a solid work ethic and strong attention to detail. I am adaptable to changing priorities. This was the case when I was given the opportunity to coordinate, set up and put in place the Security Risk 

Analyst Functional Department.  I have learned the ability to proactively identify and pursue process improvement opportunities. My passion is self-development and self-improvement in my personal and family life. This passion is what has driven me to embrace processes requiring superior attention to details.

DELOITTE PANAMA, Audit, Tax, Consulting Firm (Big 4)/Certification ISO27001, ISO22301

Executive Assistant/Functional Risk Tax & Legal Department 

(Aug 2014 – To date)

-In charge of scheduling hybrid attendance of Executives Assistance Team

-Arranged and maintained sensitive documents in compliance with security procedures.

-Developed and updated media contact lists and handled special projects as assigned.

-Produced and edited presentations, marketing reports, client proposals and correspondence. 

-Managed and tracked travel, meetings and conference expenses as needed.

-Participated in weekly leadership team meetings as well as generated agendas, recorded minutes, followed up on action items.

-One Sap Skilled

-Customer Billing Processes

-Global Inter-Company Billing Processes

Internal reassigned: (Tax & Legal/Risk Functional Department)

-Advisor in charge of the Functional Risk Department of Tax & Legal/ Compliance Team (Senior Analyst) in Panama.

-Organized with National and International leaders in periodic practice review processes to include follow up on mitigation plans.

-Analyze systemic issues, seen across the organization as well as controls that would address multiple risks, or critical exposure points.

-Responsible for review and approving customer acceptance processes.

-Coordinator with new clients, Third Party Security processes leading to utilizing Deloitte Firm as a provider, including Due Diligence.

-Analysis of new applications for process improvement.

-Review and ensure client proposals comply with Deloitte internal regulations

-Presentations

-Audits

-Continuous Improvement

-Data Analytics

-Risk Assessment

-Risk modeling

-Metric reporting

-Concentrations of Risk

-Remediation Completion

 -One Sap Skilled

-Customer Billing Processes

-Global Inter-Company Billing Processes

-Governance

-Regulatory controls

-Analytical

-High proficiency in Microsoft Office

-Management Information

-Documentation

-Lifecycle Governance

-Information Lifecycle Management

-Classification of Documents

-Strategic Planning

-Operational initiatives

-Process enhancements

Internal reassigned: (Ethical, Risk & Independence Department)

-Process verification of Risk recurrent customers and new customers as well and new employees (Background Checks, Conflict Checks, memos, etc.).

-Daily update of statistics.

-Follow up on employees completion of trainings and courses

• Business Administration - Universidad del Istmo (In progress -Currently studying)
• Business Administration Emphasis in Human Resources - Universidad de La Paz, Bocas Del Toro Assertive communication (2004-2006)
• Lean6Sigma Yellow Belt (Mar 2019)
• Entrepreneurship (Mar – May 2022) 
• Personal Image and Professional Projection (Nov – Dic 2021)
• Customer Service Quality, Hotel Marriot, Panama City (2000)
• Customer Service, IPAT, Bocas del Toro (1999)
• Self-Esteem and group Integration (Oct – Nov 2021)